Welcoming you back to Lake District Inns and Cottages
We are committed to ensuring the safety of both our Staff and Guests.
We have implemented procedures and practices following Government Guidelines and adopting and sharing best practice with other leading Hospitality Companies and Suppliers.
As guidelines change and develop we will continue to adopt Government policies and implement changes and recommendations accordingly.
Please note - Due to the fast changing environment we are in, many of these policies are subject to change as more Government advice is released.
Before making a booking please familiarise yourself with these policies.
Thank you for your participation in ensuring a safe environment for yourself and all the staff who will be present to ensure you enjoy your stay with us.
We look forward to to you staying safely with us, and enjoying your time in the beautiful Lake District.
Welcome back - we look forward to seeing you.
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Before your stay
We will be in contact with you once you have made your booking to confirm all details of your stay.
You will be asked if you wish to dine with us.
These can be selected from the online menus provided when we contact you to confirm your details.
You will be given the option to pre-pay in full.
During your stay we would again ask you to pre order your dining requirements for both dinner and breakfast.
On arrival
After parking please come to reception via The Hotel entrance. Please do not use the Bar entrance.
Please come to reception while observing the markings on the floor and signs, to indicate social distancing.
Perspex screens have been fitted to Reception and Bar areas to assist in hygienic distancing between staff and guests.
You will be greeted at reception. Should you be dining with us, you will be presented with the dinner and breakfast menus and asked to provide your choices for dinner that evening and breakfast the following morning. This is to minimise guest and staff contact throughout your stay.
If you have taken advantage of the option to pre-pay you will be given your room key and given directions to your room.
If you have not pre-paid in full we will ask you to present your credit card for contactless information to be taken.
Hand sanitiser stations are in place at entry points, public area's and reception.We encourage you to use these regularly along with regular hand washing.
Signage has also been installed to advise of Government required social distancing within the property.
Assistance with baggage and showing to rooms
We will not be providing assistance with baggage to bedrooms or showing guests to rooms.
This is part of our policy to ensure we limit direct contact between Guests and Staff as much as possible.
We will offer this service for any guests with mobility issues and staff will be provided with the correct PPE for both guest and staff safety.
If you are visiting us and require help, please let us know when you make your booking, so we can arrange this prior to your arrival.
Guest bedrooms - Additional levels of housekeeping
In addition to our usual high levels of housekeeping, cleanliness and hygiene, we are introducing disinfectant fogging machines which will be used to sanitise your room as part of an enhanced cleaning procedure.
These machines provide protection both for the staff servicing the bedrooms and the guests using them.
Your bedroom will then be sealed in order to confirm no Staff or Guests have entered since this cleaning process.
A notice on the door will confirm this process has taken place, dated and signed by the housekeeper who has serviced the room.
Guest bedrooms will be serviced following the second night of any stay at an agreed time when guests are not present.
Upon request, we are also happy to leave fresh supplies of linens and in room consumables in sealed bags outside bedroom doors and collect any used linens, so as to minimise the time spent in guest rooms by our housekeeping staff.
Contactless payment policy
Any payments made on the property should be made with contactless credit or debit cards.
The use of cash should be kept to a minimum.
Restaurant, Bar, Lounge and Garden areas
All seating areas across our bar restaurant lounge and garden areas have been re-configured to ensure safe distancing is maintained in line with current government guidance.
Tables, chairs and other services will be sanitised after use.
To assist with social distancing, we request all residents only use their bedroom toilet facilities where ever possible.
All public facilities available for non-resident guests will be subject to current social distancing guidelines and regular cleaning.
Sanitiser will be provided across all public areas and guests are encouraged to sanitise their hands before and after use, in addition to regular cleaning by our team.
Signage and Guidance
Appropriate Government and Lake District National park Authority signage will be in place across all public areas reminding guests of any specific guidelines.
All guests are encouraged to take time to familiarise themselves with the regulations in place and to comply with them at all times.
Enhanced cleaning and hygiene protocols
Appropriate personal protective equipment will be worn by team members where necessary, and changed frequently.
Updated and detailed cleaning checklists including the use of public-health England accredited sanitisers for all areas including laundry will be followed and monitored closely.
All touch points in public areas such as doorhandles, countertops, tabletops, soft furnishings etc. will be cleaned throughout the day using accredited disinfectant and sanitising products.
Disinfectant fogging machines will also be used by our teams in our public areas as an addition to our normal cleaning protocols for these areas.
Protocols are in place for staff in our kitchens, restaurant, bar and food service areas to sanitise their hands every time they serve food or touch a food related item.
Our team and suppliers
All of our team have been fully appraised of and trained in all new protocols prior to us reopening.
Each member of the team will receive appropriate sufficient PPE prior to each working day.
Monitoring of staff wellness will be carried out regularly.
All external contractors and delivery personnel are aware of, and have agreed to, abide by both our company hygiene and COVID-19 security policies as outlined and detailed here.
Social distancing
We remind all guests to follow government guidelines on social distancing.
We are making every effort to make our environment safe. We reserve the right to control social distancing within our properties.
Guest breaching our policies will be reminded of their responsibilities.
Any individuals persistently disregarding social distancing rules may be required to leave the property with immediate effect.